This Privacy Policy explains how Abwood (Forest Fencing Ltd), Timmore Lane, Newcastle, Co. Wicklow, A63 EC94, Ireland (“we”, “us”) collects, uses and shares your personal information when you visit abwood.ie, make a purchase, or contact us about our products and services.

Contact

If you have questions about this policy, want to use any of your rights, or want to make a complaint, contact us by email at sales@abwood.ie, by phone on 01 281 0109, or by post at Abwood, Timmore Lane, Newcastle, Co. Wicklow, A63 EC94, Ireland.

What we collect and why

• Device and browsing information: your browser type, IP address, time zone, cookie information, the pages and products you view and how you use the site. Collected automatically through cookies and similar technologies. We use it to run the site properly, understand how it is used and measure our advertising. Shared with Shopify and Google.
• Order information: your name, billing and delivery address, email address, phone number and payment details. Collected from you when you place an order. We use it to fulfil your order, arrange delivery or installation, take payment, send invoices and order updates, and screen for fraud. Shared with Shopify, our payment providers (including Klarna if you choose it at checkout) and the people delivering or fitting your order.
• Enquiry and customer service information: your name, contact details, address or site details and anything you tell us when you fill in an enquiry form, email, phone or visit our showroom. We use it to answer you, provide quotes and site visits, and look after you before and after a sale. Kept in our customer management system (Salesforce) and our order system.

Who we share it with

We only share your information with service providers who help us run our business, and only what they need:

• Shopify, which runs our online store (shopify.com/legal/privacy)
• Google, for advertising and website analytics (policies.google.com/privacy)
• Payment providers, including Klarna
• Salesforce, our customer management system
• Our delivery and installation teams

We may also share information where the law requires it, or to protect our rights. We do not sell your personal information.

Advertising and analytics

We use Google Ads and Google Analytics to understand how people find and use our site and to show our ads to people who may be interested. Depending on the choices you make in our cookie banner, this may involve cookies. You can manage Google ad personalisation at adssettings.google.com and opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

Lawful basis

Under the General Data Protection Regulation (GDPR) we process your information on the following grounds:

• to perform our contract with you, for example orders, deliveries and installations;
• to take steps you ask for before entering a contract, for example quotes and site visits;
• to comply with our legal obligations, for example tax and accounting records;
• our legitimate interests in running and improving our business, where these do not override your rights;
• your consent, for non-essential cookies and marketing, which you can withdraw at any time.

How long we keep it

We keep order and invoice records for as long as Irish tax and company law requires, usually six years. We keep enquiry information for as long as it is useful for your enquiry and any follow up, and then delete it. You can ask us to delete your information sooner where we are not legally required to keep it.

Automated decision-making

We do not make decisions about you based solely on automated processing. Our platform provider Shopify uses limited automated checks to prevent fraud, such as temporarily blocking IP addresses or cards linked to repeated failed payments. These checks do not have a legal or similarly significant effect on you.

Your rights

You have the right to access the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to receive a copy to take elsewhere, and to withdraw your consent at any time. To use any of these rights, contact us using the details above.

Some of our service providers, including Shopify, Google and Salesforce, may process your information outside the European Economic Area, including in Canada and the United States. Where they do, the transfer is protected by safeguards approved under the GDPR, such as the European Commission’s Standard Contractual Clauses or adequacy decisions.

Cookies

A cookie is a small piece of information downloaded to your device when you visit our site. Cookies help the site work, remember your preferences and tell us how the site is used. Non-essential cookies are only used in line with the choices you make in our cookie banner. We use the following cookies:

Cookies Necessary for the Functioning of the Store

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_one_experiment	Used in connection with checkout.	session

Reporting and Analytics

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_evids	Shopify analytics.	session
_shopify_ga	Shopify and Google Analytics.	session

Session cookies last until you stop browsing; persistent cookies last until they expire or are deleted, usually between 30 minutes and two years. You can control and delete cookies through your browser settings, often found in the “Tools” or “Preferences” menu. Blocking some cookies may affect how the site works. More information is available at allaboutcookies.org.

Do Not Track

Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not change our data collection when we detect one from your browser.

Changes

We may update this policy from time to time. The date below shows when it was last changed.

Complaints

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Data Protection Commission, Ireland’s data protection regulator, at dataprotection.ie.

Last updated: 29 October 2026